Privacy Policy
Effective Date: December 12, 2025
Last Updated: December 12, 2025
At Lanco Cares, our mission is simple:
neighbors helping neighbors.
We believe people deserve dignity, privacy, and safety when asking for or offering help. This
Privacy Policy explains how information is collected, used, protected, and limited when you use
the Lanco Cares website, platform, and related services (the “Platform”).
By accessing or using Lanco Cares, you agree to the practices described in this Policy.
1. Our Role in the Community
Lanco Cares is a community connection platform.
We provide a digital space where neighbors may:
• Share material needs
• Privately offer help to one another
• Communicate respectfully and directly
Lanco Cares does not:
• Provide goods, services, transportation, housing, or financial assistance
• Publish personal contact information
• Verify identities, backgrounds, or the accuracy of user submissions
• Arrange, supervise, coordinate, or participate in user interactions
All connections and interactions occur directly between users, at their own discretion and
responsibility.
2. Why Accounts Are Required
To protect the integrity and safety of the community, accounts are required to:
• Submit a need
• Offer help
• Use private messaging
Requiring accounts helps us:
• Reduce spam, fraud, and misuse
• Enable private, on-platform communication
• Maintain accountability and community trust
We collect only the information reasonably necessary to operate the Platform.
3. Information We Collect
3.1 Information You Provide
When you create an account or use the Platform, you may provide:
• First name or chosen display name
• Email address
• Submitted needs (title, description, category, general location)
• Messages sent through the internal messaging system
• Uploaded images (optional)
Last names, phone numbers, and physical addresses are not required and are not publicly displayed.
3.2 Automatically Collected Information
For security, performance, and abuse-prevention purposes, we may collect limited technical
information such as:
• IP address
• Browser type
• Device type
• Date and time of access
This information is used only to operate, secure, and improve the Platform.
4. How We Use Information
We use information collected through the Platform to:
• Review and approve submitted needs
• Display approved needs publicly in a limited form
• Enable private, user-to-user messaging
• Send notifications related to messages or submission status
• Maintain platform security, safety, and integrity
Lanco Cares does not sell, rent, or trade personal information.
5. Content Review & Automated Tools
All submitted needs are reviewed before being posted publicly.
Review may include:
• Administrative review
• Automated tools, including AI-assisted moderation
These tools are used to:
• Detect and remove inappropriate or harmful language
• Remove personal identifying information (such as phone numbers, email addresses, or
physical addresses)
• Improve clarity while preserving the intent of the request
Only approved, limited information is displayed publicly.
6. Private Messaging & Communications
Lanco Cares provides an internal messaging system that allows registered users to
communicate privately.
• Messages are visible only to the users involved and authorized platform administrators
• Lanco Cares does not initiate, participate in, direct, or supervise conversations
• Users independently decide if and when to share personal information
Lanco Cares does not store or publish private contact details exchanged voluntarily between
users.
7. In-Person Interactions & Personal Responsibility
Any decision to:
• Meet in person
• Exchange goods
• Share personal information
is made solely by the users involved.
You acknowledge that:
• Lanco Cares does not verify users or screen interactions
• In-person interactions involve inherent risks
• Lanco Cares has no ability or obligation to supervise, control, or ensure safety
Users assume all responsibility for their actions and decisions.
8. Information Sharing
We do not share personal information with third parties except:
• When required by law
• To comply with legal obligations
• To protect the rights, safety, or property of users or Lanco Cares
9. Data Security & Limitations
We take reasonable administrative and technical measures to protect information, including:
• Secure systems and access controls
• Limited administrative access
• Monitoring for misuse or abuse
However, no online platform can be guaranteed to be completely secure. By using Lanco Cares,
you acknowledge and accept this risk.
10. Children’s Privacy
Lanco Cares is intended for users 13 years of age or older.
We do not knowingly collect personal information from children under 13.
11. Your Choices & Rights
You may:
• Update your account information
• Request access to or deletion of your data
• Close your account at any time
Requests can be made by contacting:
LancoCares@gmail.com
12. Updates to This Policy
We may update this Privacy Policy as Lanco Cares evolves.
Any changes will be posted on this page with an updated effective date.
Continued use of the Platform constitutes acceptance of the updated Policy.
13. Contact Us
For questions about privacy or data practices:
Lanco Cares
LancoCares@gmail.com
Lancaster County, Pennsylvania
Our Commitment
Lanco Cares exists to help neighbors help neighbors — with dignity, privacy, transparency, and personal responsibility.